Terms Of Service

Last Updated: September 30, 2026

Welcome to AI Chatbot Agency. These Terms of Service (“Terms”) explain the rules for using our website and AI services. By accessing our site or using our services, you agree to these Terms. If you do not agree, please do not use our website.

1. Our Services

AI Chatbot Agency builds, deploys, and maintains AI chatbot solutions. This includes custom development, integration, training, and ongoing support.

The exact features, timelines, and pricing for your project depend on the specific plan or service you select.

2. Eligibility

You must be at least 18 years old and legally able to sign a binding contract to use our paid services. If you are using our services for a company, you confirm that you have the authority to bind that company to these Terms.

3. Account and Customer Information

Some services require you to create an account or provide billing information. You agree to provide accurate details and keep them updated.

You are responsible for keeping your login credentials secure. If you suspect unauthorized access to your account, notify us immediately.

4. Free Trial

We occasionally offer free trials. The length and features of a trial depend on the specific offer you sign up for.

Unless stated otherwise, we require a valid payment method to start the trial. We will only charge you after the trial ends (usually after 14 days). We reserve the right to modify or cancel trial offers at any time.

5. Subscriptions and Payments

Our plans are billed according to the pricing page at the time of purchase. You authorize us to charge your payment method for the services you select.

Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. You can cancel your subscription at any time through your account or by contacting us.

If you cancel, you will retain access until the end of your current billing period. We do not provide refunds for partial months or unused time, except as required by law.

6. Refunds

Refund eligibility depends on the specific plan you purchased and local laws. Any specific refund policy provided at the time of checkout will apply to your purchase. Nothing in these Terms limits any rights you have under consumer protection laws.

7. Customer Responsibilities

You are responsible for:

• Providing accurate information and content to train your chatbot.
• Notifying us of any issues or errors you find.
• Reviewing your chatbot’s responses for accuracy.
• Ensuring your use of the chatbot complies with applicable laws.
• Keeping a human supervisor in place where necessary.
• Using the services only for lawful purposes.

You must not use our services to spread hate, promote discrimination, run illegal activities, or violate anyone else’s rights.

8. Customer Content

When you use our services, you might upload or create content (like FAQs, product info, or documents). You retain ownership of this content.

You grant us the right to host, reproduce, modify, and use your content only as needed to provide the services to you. You are responsible for making sure you have the rights to use any content you upload.

9. AI-Generated Responses

Our services use AI to generate responses. AI models can make mistakes, produce inaccurate information, or generate unexpected results.

You should not rely on AI responses as a substitute for professional advice (like legal, medical, or financial advice). You are responsible for reviewing and verifying any AI output before making business decisions based on it.

10. Third-Party Integrations

Our services may connect with third-party tools (like messaging apps, CRMs, or payment providers). These third-party services have their own terms and privacy policies.

We are not responsible for the actions, changes, or security of these third-party platforms.

11. Intellectual Property

We own all the rights to our website, branding, software code, and documentation. You may not copy, modify, distribute, or reverse-engineer our code without our written permission.

Any customer content you provide remains yours.

12. Acceptable Use

You agree not to:

• Violate any laws or regulations.
• Infringe on anyone’s intellectual property or privacy.
• Send spam or unauthorized communications.
• Attempt to hack or disrupt our systems.
• Introduce malware or viruses.
• Use the service to send abusive or illegal content.

We may suspend or terminate your access if you violate these rules.

13. Service Availability

We try our best to keep our services online and working, but we cannot guarantee 100% uptime. Services might be temporarily unavailable due to maintenance, upgrades, technical issues, or circumstances outside our control.

14. Modifications to Services

We may update, change, or discontinue parts of our services from time to time. If we make a major change that affects you, we will notify you in advance.

15. Termination

You can stop using our services at any time, subject to your active subscription or contract terms.

We may suspend or terminate your access if:

• You violate these Terms.
• Your payment is overdue.
• Your account shows suspicious activity.
• We are required to do so by law.

If your account is terminated, the sections of these Terms that should logically survive (like intellectual property, liability, and indemnification) will remain in effect.

16. Disclaimers

Our services are provided on an “as is” and “as available” basis. We do not promise that:

• AI responses will always be accurate.
• The service will be uninterrupted or error-free.
• The service will produce specific business results.

Any examples, case studies, or performance information on our website are for illustration only and are not a promise of future results.

17. Limitation of Liability

To the maximum extent allowed by law, AI Chatbot Agency and its team will not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our services.

Where liability cannot be excluded, it will be limited to the amount you paid us for the service in the last 12 months.

18. Indemnification

You agree to defend, indemnify, and hold harmless AI Chatbot Agency and its team from any claims, damages, or expenses arising from:

• Your use of our services.
• Your violation of these Terms.
• Your customer content.
• Your violation of any third-party rights.

19. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes will be handled in the courts of Delaware, unless local law requires otherwise.

20. Changes to These Terms

We may update these Terms from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. If you continue using our services after changes are posted, you agree to the updated Terms.

21. Contact Us

If you have questions about these Terms, reach out to us:

• Email: [email protected]
• Website: https://aichatbot.agency